Deliveries/Collections and Returns

Delivery/collection method:

You may select to have an order couriered to you, or to collect the order from our shop.

  • If you select to have the order shipped to you, we will use "The Courier Guy" (www.thecourierguy.co.za), "Timefreight" (www.timefreight.co.za) or any other suitable courier service of Distillique's choice.
  • Parcels will only be delivered to physical adresses. No P.O.Box deliveries will be performed.
  • No parcels will be send without providing you with a tracking number.
  • If you select to collect the order from our premises, we will send you an email as soon as the parcel is ready for collection.
  • Unfortunately we do not send from or to post offices as the post office parcels tends to "disappear" and we have to bear  the loss.

Packages are generally dispatched within 2 days after receipt of payment and are shipped with tracking numbers provided to you.

Shipping fees include handling and packing fees as well as courier costs. This will vary according to total weight/volume of the shipment. We advise you to group your items in one order. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Insurance:

  • Distillique is responsible for the good condition of your order until we ship it with one of our delivery service providers.
  • If you like your order to be insured during delivery against breakages with the Courier Guy please advise us and we will quote you on the insurance.
  • Distillique will not be held liable for breakages caused by the delivery service provider.

Please also read the "Terms and Conditions" for more information.